| Interpretation Process |
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| Our internal interpreting service process ensures
that our clients receive only the highest-quality service available.
Our interpretation service process is described below. |
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| 1. Request Interpreting Services |
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| Client will inquire and request us for interpreting
services. Only the basic information pertaining to the
interpretation (date, duration, type of interpreting,
contents, etc) is gathered at this stage. |
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| 2. Send Quotation to Client |
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| Upon the information gathered during the Request stage,
Transol will send a quotation to the client. |
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| 3. Confirm Transaction (Complete Contract)
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| Approval of the quotation means our client will make
a payment transaction in either the full amount or a 50%
advanced payment (depending on size of contract). Contracts
or agreements providing assurances to you (service contract,
confidentiality agreement, etc) will be signed at this
stage. |
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| 4. Gather all additional and available
information from client |
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| At this stage, we gather all additional information
from the client. This may be any useful documents pertaining
to the interpreting event, or any other type of information
which our interpreter can use to more effectively provide
interpreting. Our side will utilize such information to
assign the ideal interpreter from our internal database.
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| 5. Designate Interpreter(s) and begin
preparation |
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| Our side will designate the ideal interpreter(s) and
our interpreting service team will work with them to prepare
for the event. During this stage, our team will work to
achieve the best understanding of the specifics of the
event, industry, or parties related to the event. |
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| 6. Conduct Interpreting Service |
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| the day of the event, our interpreter(s) will conduct
interpreting. |
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| 7. Complete Transaction |
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| Upon the conclusion of the interpreting service, any
remaining payment transactions are completed by the client.
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| 8. Customer Satisfaction |
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| Upon the close of the interpreting service, Transol
Customer Service team will verify the satisfaction level
of our customer. Such information will then be reflected
so that possible improvements can be made for future services.
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